Homeowners who recently purchased kitchen appliances give two brands especially high marks, according to J.D. Power’s 15th annual Kitchen Appliance Satisfaction Study.
Samsung and LG swept the top customer satisfaction rankings in the survey. Samsung took five of the top honors, while LG took the other three.
The categories and highest-ranked brands in each category are as follows:
Dishwashers
- Samsung (overall customer satisfaction score of 878 out of 1,000 points)
- Bosch (872)
- LG (869)
Over-the-range microwaves
- Samsung (863)
- LG (861)
- Kenmore (860)
Freestanding ranges
- Samsung (879)
- Frigidaire (866)
Cooktops
- LG (877)
- GE Appliances (864)
- Frigidaire (860)
Wall ovens
- LG (892)
- Samsung (887)
- Bosch (876)
French door refrigerators
- Samsung (884)
- LG (875)
Side-by-side refrigerators
- LG (867)
- Samsung (866)
- Whirlpool (854)
Top-mounted freezer, two-door refrigerators
- Samsung (859)
- LG (842)
To see all of the brands included in the study and how they rank, check out J.D. Power’s report. The rankings start on Page 3.
This year’s satisfaction study is based on at least 1,300 — and in the case of refrigerators, more than 4,000 — customer evaluations for each of the products listed above.
The most reliable brand
Samsung and LG are both well-known manufacturers. But the most reliable brand in America is not exactly a household name.
As we reported, Speed Queen took top honors in Consumer Reports’ second annual Appliance Brand Reliability Rankings.
The victory was no fluke — Speed Queen earned the same ranking last year.
If you can’t decide between Samsung and LG when buying a kitchen appliance, it might help to know that LG also made the Consumer Reports reliability honor roll, finishing third.
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