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Tag Archives: Centers

Avaya expands its alliance with Google for AI for contact centers

How open banking is driving huge innovation Learn how fintechs and forward-thinking FIs are accelerating personalized financial products through data-rich APIs. Register Now Avaya has extended the capabilities of its contact center platforms to include an enhanced version of Google Cloud Dialogflow CX that can be employed to create virtual …

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Needing At-Home Workers, Call Centers Turn to People With Disabilities

A workplace injury two decades ago when she was newly pregnant left Robin Irvin with neuropathy in her left leg and without a functioning bowel or bladder. She has been living on disability benefits since. Now as the coronavirus pandemic upends the economy, Ms. Irvin, 48, has found a way …

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