When it comes to customer expectations, the pandemic has changed everything Learn how to accelerate customer service, optimize costs, and improve self-service in a digital-first world. Register here News this week that Salesforce is acquiring Slack has a lot of people opining on the pros and cons of such a …
Read More »iRobot’s Genius platform marks shift from autonomy to human-robot collaboration
Automation and Jobs Read our latest special issue. Open Now Colin Angle no longer believes that full autonomy is the right approach to home robotics. That’s a remarkable statement from the CEO of iRobot, a company that for years touted its carpet-sweeping, floor-dusting Roomba’s automation as a selling point. “In …
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