When it comes to customer expectations, the pandemic has changed everything Learn how to accelerate customer service, optimize costs, and improve self-service in a digital-first world. Register here Conversational artificial intelligence has rapidly smartened and scaled since chatbots first entered mainstream social media in 2016. The first few iterations of …
Read More »Here’s what you need to know: Hahn says F.D.A. decisions are based on science and the agency would ‘not permit any pressure from anyone to change that.’ Johnson & Johnson begins the final stage of clinical trials for its vaccine, sparking optimism. The Metropolitan Opera cancels its entire 2020-21 season. …
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Here’s what you need to know: Senate Republicans are pushing ahead with their ‘skinny’ stimulus bill. More than 900,000 people worldwide have now died from the virus. Scientists praise AstraZeneca’s move to suspend a vaccine trial. The number of U.S. workers filing new state jobless claims remains above 800,000. For …
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(Reuters) — The U.S. Senate agreed on Monday to extend a set of government surveillance tools for 77 days, to allow lawmakers time to consider broader changes to the divisive domestic eavesdropping program. The Senate had been due to begin voting on Monday evening on a bill passed in the …
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